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Warranty & Repairs

WARRANTY TERMS & CONDITIONS

All products manufactured by Seller are warranted to be free from defects in material and workmanship for a period of three (3) year from date of shipment, unless otherwise specified, and will conform to applicable specifications. Seller’s sole obligation under this warranty shall be to issue credit, repair or replace any item or part thereof which is proved to be other than as warranted; no allowance shall be made for any labor charges of Buyer for replacement of parts, adjustment or repairs, or any other work, unless such charges are authorized in advance by Seller.

If Seller’s products are claimed to be defective in material or workmanship or not to conform to specifications, Seller shall, upon prompt notice thereof, either examine the products where they are located or issue shipping instructions for return to Seller (transportation-charges prepaid by Buyer). In the event any product is proven to be other than as warranted, transportation costs (cheapest way) to and from Seller’s plant, will be borne by Seller and reimbursement or credit will be made for amounts so expended by Buyer. Every such claim for breach of these warranties shall be deemed to be waived by Buyer unless made in writing within ten (10) days from the date of discovery of the defect.
The above warranties shall not extend to any products or parts thereof which have been subjected to any misuse or neglect, damaged by accident, rendered defective by reason of improper installation or by the performance of repairs or alterations outside of our plant, and shall not apply to any goods or parts thereof furnished by Buyer or acquired from others at Buyer’s request and/or to Buyer’s specifications. In addition, Seller’s warranties do not extend to the failure of tubes, transistors, fuses and batteries, or to other equipment and parts manufactured by others except to the extent of the original manufacturer’s warranty to Seller.
The obligations under the foregoing warranties are limited to the precise terms thereof. These warranties provide exclusive remedies, expressly in lieu of all other remedies including claims for special or consequential damages. SELLER NEITHER MAKES NOR ASSUMES ANY OTHER WARRANTY WHATSOEVER, WHETHER EXPRESS, STATUTORY, OR IMPLIED. SELLER DISCLAIMS ALL OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS, AND NO PERSON IS AUTHORIZED TO ASSUME FOR SELLER ANY OBLIGATION OR LIABILITY NOT STRICTLY IN ACCORDANCE WITH THE FOREGOING.

Calibration and RF Repair Overview

Transcoms’ Calibration and RF Repair Services consist of a global network of Transcom Service Centers and Transcom Service Partners. This network of global service centers provides the best solution for maintaining the high level of performance, calibration and RF repair for all of the Transcom products. With years of combined product, calibration and RF repair experience, our skilled technicians and product experts offer reliable service and customer care providing a full range of support for your Transcom products. There are no approved service or RF repair providers for Transcom products outside this network.

Transcom Service Center Shanghai

Address: 5F, 29th Buliding
Address 2: No.69 Guiqing Road, Xuhui District
City: Shanghai
Country: China
Zip: 200233
Phone: +86 21 6432 6888 Ext: 318

Transcom Service Centre India

Address: Naimex House,A-8,
Address 2: Mohan Cooperative
Industrial Estate Mathura Road
City : New Delhi
Zip : 110 044
Country : India
Phone : 011-30810200

Transcom Service Center Singapore

Address: 17 Changi Business Park C1
Address 2: #05-06 Honeywell Building
City: Singapore
Country: Singapore
Zip: 486073
Phone: +65 6846 8100