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Maintenance & Calibration

Maintenance and Calibration

Shanghai TRANSCOM Service Center provides maintenance, calibration and upgrading services for all products produced and sold by the company. We adhere to the principle of customer first, and receive every customer with sincerity to fully guarantee the their interests, improve the corporate reputation and develop the long-term friendly cooperation. The company aims to meet and exceed customer requirements with high efficiency, reliability and speed. Besides advanced equipment, we also authorize logistics companies with the core competitiveness to ensure the service quality.

At the same time, Shanghai BIRD Electronic Technology Service Co., Ltd., a joint venture founded by Shanghai TRANSCOM Instruments Co., Ltd. and BIRD Corporation of the United States, is specialized in maintenance, calibration and upgrading of BIRD products sold in the Chinese Mainland to greatly facilitate use and maintenance of BIRD products. It is the sole after-sales service provider designated by BIRD.

Maintenance Services

The company has established a complete and scientific service management system, aiming to meet customer needs and fully guarantee the interests of each customer so as to improve the corporate reputation and develop the long-term friendly cooperation. The company make efforts to meet and exceed customer requirements with high efficiency, reliability and speed. Besides advanced equipment, logistics companies with the core competitiveness have been authorized to ensure the service quality. After-sales engineers of the company have received strict theoretical and practical trainings and obtained corresponding certificates.

Calibration Services

The company has the professional high-power calibration instruments and devices and provides comprehensive measurement solutions for users according to the quality policies of “objective and fair calibration, scientific and rigorous method, accurate and reliable data, standard and orderly management and customer satisfaction first”. Moreover, the company can provide calibration services for all BIRD products. Flexible calibration services are provided, and on-site calibration services can be provided according to customer requirements.

Upgrading Services

With the rapid development of science and technology and fast changes of the market, the manufacturers of testing instruments should continuously improve their solutions to adapt to market needs. The equipment developed by TRANSCOM based on the above concept has the flexible capacity of functional expansion to upgrade the products, constantly adapt to development needs, save costs, reduce the pressure of investment and increase the operating efficiency. Therefore, TRANSCOM provides instrument function upgrading services for users to ensure reasonable and economical configuration of instruments.

Maintenance

If the instrument is within the warranty period and the failure is within the range of normal warranty, TRANSCOM will bear the maintenance costs.
If the instrument is beyond the warranty period or the instrument is within the warranty period but the failure is caused by human mistakes, TRANSCOM will estimate the costs of initial inspection and maintenance and fax the quotation of maintenance costs to you for confirmation. If you agree to the quotation, please sign or seal the quotation and fax it back, and we will immediately repair the instrument. After maintenance, we will send the Payment Notice to inform you to make payment and take the machine.
Download Maintenance & Calibration Service Agreement.pdf

Tips

Please describe the instrument fault or service requirements in detail in the Maintenance/Calibration Service Agreement. If necessary, provide the details in the attachment. The details are helpful to the repair work of maintenance engineers.
Pay attention to the packing quality of the instrument returned for repair. The instrument must be well packed and cushioned with anti-vibration materials in the case of long-distance transportation. If possible, pack the instrument with foam to avoid unnecessary losses.
Send the instrument to the following address.
Download Service Process.pdf